Shops and booking

FEWER DETOURS.
MORE POSSIBLE.

keep it simple

Buying, enquiring or booking: a clear journey that fits the way your business actually operates.

The Pact

Does this fit your situation?

THIS IS
THE START.

An order does not end at the click. Availability, payment, confirmation and your work behind the scenes are part of the same journey. The website is designed around those operations.

  • Products or appointments need to become accessible online.
  • Enquiries currently need cumbersome manual handling.
  • An external booking or selling service needs a clear place within your website.

What the agreed scope includes

  • Definition of the agreed purchase, enquiry or booking journeys
  • Requirements for catalogue, variants, appointments and availability
  • Selection and agreement of an appropriate integration within scope
  • Design of entry points, help text and feedback
  • Integration of the selected service with documented configuration
  • Tests of successful journeys and agreed error or cancellation cases
  • Handover of operating procedures and responsibilities

Options to consider

These tasks can be added when needed and are explicitly named in the proposal.

  • Catalogue preparation and data entry
  • Additional connections to existing systems
  • Further languages and notification templates
  • Ongoing care and later extensions

What you contribute

You clarify products, prices, availability, fulfilment and binding business terms. You enter contracts with payment, commerce or booking providers after approval. Provider fees, licences and requirements are made visible before integration.

Working together

A CLEAR PATH.

01

Listen.

Clarify the goal, audience and next step. Open questions come first.

02

Design.

Discuss the structure and designs. Decisions become visible and open to review.

03

Build.

Develop the agreed solution, check it across screen sizes and review it together.

04

Think ahead.

Clarify content, responsibilities and future care at handover.

A look at design

IDEAS TAKE FORM.

These studies show a design direction. They are not client commissions and do not document delivered shop or support services.

Conceptual RIVA design with warm restaurant imagery and generous typography.
Design conceptHospitality

RIVA

Art direction · Web design

Conceptual FORM design with architecture, calm typography and a clear grid.
Design conceptArchitecture

FORM

Concept · Web design

FAQ

GOOD TO KNOW.

Will a custom shop be built from scratch?

That is not the default assumption. Your processes and required functions are identified first. An existing platform or integration may provide the appropriate scope. The specific solution is agreed before commissioning.

What ongoing costs are involved?

Possible platform, payment, licence and transaction fees depend on the selected provider and plan. They are listed separately from the project work once the solution is defined.

Who maintains prices and availability?

Responsibility and the source system are agreed together. The handover includes the agreed procedure to avoid conflicting information for your customers.

Are payments and confirmations tested?

The agreed test cases cover the relevant journey, including feedback. Tests follow the capabilities of the selected service. Access and test environments need to be available in time.

A GOOD FIT?

tell us about your idea

The Pact